Policies
Cancellations / No Shows
Our customer's time is very important, as well as our own. Please give at least 24 hours notice to your appointment cancellation or change. Unexpected things do arise, and we understand! In which case, please let us know as soon as you do if you're unable to keep your appointment.
Repeat cancelers or no-show customers will be subject to a non-refundable deposit up to the total cost of the appointment(s) scheduled.
"Good Health To You!"
We take your health and ours very seriously. Please, if you have a cold or any other communicable virus let us know so we can reschedule your appointment. The same goes for us! If we are sick and are concerned with spreading our sickness to you, we will stay out of the salon to ensure the health and safety of everyone.
If you insist on coming in and you are visibly sick, we have the right to refuse service (according to state board regulations) and reschedule you to a time when you're feeling better or give you a face mask to wear for your entire stay in the salon. (We wear them, too, if we have a cough!)
Customer Satisfaction
Your happiness and satisfaction is our goal! Please, if you are unhappy with a color, cut, highlight or any service that we provide, let us know. We would be happy to adjust the cut, color or style or re-do the service until you are happy! We give everyone one week's time to get used to their new color or style. So if you notice something within that week that needs adjusted to suit your needs, give us a call!
Purchase Policy
All sales on products and services are final. Your satisfaction and happiness are very important to us! While we do not offer refunds, we do offer exchanges on Product Purchases within one week of the purchase date. If you are unhappy with a service we have provided, we will happily re-do the service for you as long as we are informed within one week of the original appointment date.
Deposit Policy
All new clients wanting to schedule a chemical service will be required to schedule a consultation prior to their appointment and provide a 50% non-refundable deposit to hold their appointment date.
A 50% non-refundable deposit may be required for existing clients wishing to book more than 4 hours of services.
This deposit will move to another date should you need to reschedule or adjust the time due to illness or if more than 24 hours of notice is given.
If you do not show up to your appointment or cancel last minute due to a non-emergency, your deposit will be forfeited and should you want to set up another appointment we will require another 50% deposit.
Additional Guest Policy
Please, if your guest or child(ren) does not have an appointment, refrain from bringing them. Our seating is limited and is reserved for guests with appointments.
If you must bring an additional guest or your child(ren) with you, please ensure that they will not be a disturbance to the other guests in the salon. Many come in to relax and enjoy some pampering away from their own families.
In the case of children that do not have an appointment, they must be supervised by the parent/guardian at all times. Our salon is not "Kid Friendly". Meaning: We have 2 entrances and many sharp or hot objects that could be within reach of children, as well as chemicals used for services and fragile objects that are not "kid proof". While we do not want them to injure themselves, it is not the responsibility of Levity Salon & Spa staff to look after or entertain them.
Please note: if consistent disregard of this policy is met, we will implement an Additional Guest Fee equivalent to our salon's shop rate per additional guest and per hour that they are in the salon.